Retail chain entered the "pool" of Ukrainian companies that have connected a new platform for paying for goods and services via Google Pay or another mobile wallet.
On November 19, Viber Messenger launched Chatbot Payments or its users in Ukraine. Foxtrot was one of the first to connect to this option for payments for goods and services using its chatbot, thereby offering customers another up-to-date and useful solution.
This payment method is very practical for those who are used to making purchases in just a few clicks using a virtual wallet (Apple Pay/Google Pay) on a smartphone.
“As a dynamic, fast-growing brand, we are very pleased to be among companies that have had the honor of being the first to provide customers with a modern payment service from Rakuten Viber. From now on, our customers will be able to pay for purchases easily and securely using Viber Chatbot Payments, receiving fast and high-quality service both in retail stores and when ordering online," said Eugene Krechetovich, Foxtrot’s Head of CRM Service.
The company also added that this function is practical for sales assistants at a physical point of sale. The only condition is that the client should have an authorized FOXTROT chatbot on behalf of which the client will receive a message for payment. If the client does not have a chatbot, the seller will offer to scan the QR code to install it, and then make a payment. All confidential information related to payments is encrypted and inaccessible to other chatbots, Viber or third parties.
“Thanks to the Corezoid Hyperautomation Engine, we were able to launch payments in Viber chatbot in just a few days", - Eugene Krechetovich, Head of CRM Foxtrot.
“The project was developed in cooperation with Foxtrot technology partner – Middleware Inc. company (the USA). Middleware took into account all the requirements of Viber messenger as well as our needs and quickly implemented a full-fledged functionality for instant payments via Viber Chatbot. Except for the Viber Messenger, the solution will be used in many other processes in Foxtrot to improve customer experience," – said Eugene Krechetovich.
As reported previously, this service will only be available to users in Ukraine. Chatbot Payments are planned to be launched in other countries in 2021.