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5 cases of using Corezoid in banking

5 cases of using Corezoid in banking

Corezoid is a project that was born in the PrivatBank E-Business Center. As of June 2015, in the Corezoid cloud more than 30,000 PrivatBank processes are working.

Case 1: Automatic control of customer repayments to the bank

Case 1: Automatic control of customer repayments to the bank

Corezoid allows each operator to save 1 minute per customer daily. This was the time that manual monitoring had taken. If the customer traffic will grow time savings will increase respectively.

Case 2: Control of newsletter-emailing.

Case 2: Control of newsletter-emailing.

Corezoid has simplified the process. Corezoid provided me with the set of services that can be accessed for receiving responses from a customer, to get a customer’s indicator, to email some communication to a customer.

Case 3: Online chat for small and medium businesses

Case 3: Online chat for small and medium businesses

A half a year ago we started using Corezoid. I communicated with the two developers from the E-business Center, and they explained and demonstrated to me everything personally.

Case 4: Restoring communications with customers

Case 4: Restoring communications with customers

We have transferred all our processes to Corezoid. Previously, the entire process was built through a bunch of communication events, which we carried out by means of technical projects after applying to IT-developers.

Case 5: Call routing to the Call Center

Case 5: Call routing to the Call Center

Data on employee who made callback request, transferring it to the event for callback to customer, depending on customer phone number and phone number in SMS text...

Templates of other processes transferred from old systems to the Corezoid cloud

Templates of other processes transferred from old systems to the Corezoid cloud

Data on employee who made callback request, transferring it to the event for callback to customer, depending on customer phone number and phone number in SMS text...

Review of the New Corezoid Cloud OS

Review of the New Corezoid Cloud OS

Have you ever had the experience of wishing to undertake and complete an IT project quickly? For example, not in 6 months, but to present the prototype by the morning?