26 October 2020 – KTC.ua today announced it is available to customers on Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone, iPad, Mac and Apple Watch.
“We are thrilled to offer Apple Business Chat, which gives us a powerful and engaging direct connection with our customers, – said Andrew Rabeshko, Head of Online sales department at KTC.ua. – A lot of our customers use iOS, and we always want to exceed their expectations when they experience KTC. Apple Business Chat makes communicating with KTC as easy as messaging a friend.”
Thanks to Apple Business Chat, KTC.ua clients can select and buy products in online shop using Apple Pay, check the status of their order, and ask additional questions to the customer support team.
To enter Apple Business Chat, you need to click on the Messages application icon on the KTC.ua web-site. A dialog box will instantly open in Messages to communicate with a KTC.ua representative. Apple Business Chat is available for users and businesses worldwide, and is built into iOS 11.3 and higher. Apple Business Chat is available for users and businesses worldwide, and is built into iOS 11.3 and higher. In iOS 13, when a user taps to call KTS iOS offers a suggestion to start a Business Chat instead. If they choose message, a conversation with KTS agents will open instantly in the Messages app, and users can take their time responding when it’s convenient. For more information visit: apple.com/ios/business-chat.
The project was developed on the basis of Corezoid Process Engine technology in cooperation with Middleware (USA). Corezoid platform is certified by Apple as a Messaging Service Provider (MSP) for Apple Business Chat.