VARUS integrated medical expert system for predicting COVID-19 in Apple Business Chat

April 2, 2020 Kyiv, Ukraine. – VARUS retail chain has integrated a medical expert system for predicting coronavirus. The expert system was built by VARUS Technology partner – Middleware Inc. company (the USA) with the help of the specialists of the medical platform Doc.ua. The expert system is available to users of Apple devices (iPhone, Mac, Apple Watch, iPad) anywhere in the world through the VARUS account in Apple Business Chat.

“We created a medical expert system and allowed customers to access it through Apple Business Chat, – said Victoria Fesko, a business analyst at Middleware. We ask users to answer several questions, and then the expert system gives an answer if there is suspicion for coronavirus infestation. The service is implemented using Prolog language based on the Deepmemo Rules Engine platform. VARUS integration was accomplished with Corezoid Process Engine. ”

Last week VARUS announced the start of cooperation with the Glovo express delivery service.

“We continue to develop VARUS as a modern digital retailer,” – said Oleg Spirin, Chief Data Officer of VARUS. – We decided to add the possibility of COVID-19 pre-diagnosis in our Apple Business Chat account.”

VARUS customers can use Apple Business Chat to contact a live agent to ask a question, manage VARUS card, get recent promos and locate the nearest store. To start an Apple Business Chat, customers can tap the Messages icon on VARUS website. A conversation with VARUS agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.