1 December 2021 – DEKA retail chain launched a chatbot and integration with Apple Wallet, Google Pay.
DEKA is a leader in the watch market in Ukraine. DEKA operates more than 50 stores in different parts of Ukraine and the online store deka.ua. DEKA retail network is the official distributor of more than 60 famous watch brands, including the Japanese CASIO, the Swiss Longines, Zenith, Tag Heuer. Also, in the DEKA online store and the DEKA boutiques, customers will find jewelry of such famous brands as Swarovski and Christina.
In November 2021, DEKA launched several new digital services for customers. From now on clients can add loyalty cards, gift certificates, discount coupons to Apple Wallet, Google Pay.
The company also launched a chat bot in Viber messenger with customer registration, personal account, loyalty program, product search by name or code, order and repair status tracking, promotions, referral program, online chat with an operator.
“Middleware professionals used Corezoid technology that allowed us to launch the project super fast. The further maintenance, development and adding of the new features to the solution will not require much resources from the IT specialists”, – said Alexander Kupa, DEKA Chief marketing officer.