Filtering incoming SMS queries: work with employees who submit requests in working hours
Data on employee who made callback request, transferring it to the event for callback to customer, depending on customer phone number and phone number in SMS text
Sending messages to hot processing callback requests
Campaign on customer boosting after dialing cross-selling requests
Processing MANAGER (SMS-command)
Campaign on payment card raising: welcome sms
«Join regular payment»: Gold card offer
Processing payment new customer, communication with customer in his/her first 90 days after registration
Combined funnel on boosting for all marketing events
Campaign on attracting GoldClub customer for shopping
Offering World Card to customer whose miniCard expires
IVR telephone calls to customers who made purchases in stores
Offering World Card to customer whose PayPass is expiring
Working with customers who have booked World Card
SMS after Universal Gold card payment in partner retail network
Internet payments by Gold Card
Internet payment failures
Plus Bonus mobile application
Scheduling meeting with customer with whom contact might soon be lost
Checking bonus account’s balance
Emailing manual on personal cabinet
Attracting to pension services
Campaign on product’s sale-and-support
Attracting customers who write comments on car-sales site
Transferring primary dialing requests
Primary real estate/cars telephone calls
Monitoring of problem assets
Monitoring reasons of lost communication with GPS sensor
Car transfering to customer
Problematic transfers
Attracting customer on topping-up Universal card via terminal network
Search outstanding SWIFT-payments
SWIFT-transfer (finalising transfer reception)
SWIFT-transfer (attracting customer sending via self-service channels)
Calling after payment in branch
Calling (payment via self-service terminal)
Funnel mass event finalisation
Offering re-registration OSGPO police
Attracting to salary project services
«Training retail merchants»: campaign for retail networks
POS-terminals’ installing in retail outlets
Cross-selling
Centralised testing of inefficient card-payment network
«Proposal on card-payment network» (meeting presentation)
Notification to employee that he/she became agent’s manager
Mass event «My personal step to Europe»: Privat24 insert. Offering customer to pay in shops by card as Europeans do
Mass event finalisation «My personal step to Europe»: Privat24 insert. Offering customer to pay in shops by card as Europeans do
Main process — Experimental event for seniors with 10 POS-purchases/per month «Word of mouth — Cups for POS-active retirees»
First insert on branch employee’s desktop of event for seniors with 10 POS-purchases/per month «Word of mouth — Cups for POS-active retirees»
First insert on branch employee’s desktop of event for seniors with 10 POS-purchases/per month «Word of mouth — Cups for POS-active retirees»: handing cups
Experiment 1. Insert with booster SMS on customers that were active in self-service terminals without POS-purchases within 6 months
Experiment 1. Booster SMS on customers that were active in self-service terminals without POS-purchases within 6 months
Experiment 2. Summary insert on customers that were active in self-service terminals within 6 months
Experiment 2. First booster insert on customers that were active in self-service terminals without POS-purchases within 6 months, but have not purchased after summary insert
Experiment 2. Second booster insert on customers that were active in self-service terminals without POS-purchases within 6 months, but have not purchased after summary insert
Congratulation campaign on February 14th for women (stimulating POS-activity)
Congratulation campaign on February 14th for men (stimulating POS-activity)
February 14th offering to buy a gift via Partly Payment Program (for women). February 14th offering to buy a gift via Partly Payment Program (for men)
Offering Partly Payment Program
Handling Partly Payment program deals
Email recording to customer database
Creating SMS about available limit (on Birthday eve)
Income-phone activity
Opening current account
Centralised billing on corporate VIP-clients
Data from internal systems
Data from individual-customer database
Identification
Attraction to SMS-control service
Credit Collection lawsuit work
Lawsuit compilation
Monitoring on «Court proceedings’ launch and obtaining court’s verdict»
Launching enforcement proceedings, property identification and inventory
Waking ‘sleeping’ customers
Calling on service quality
Welcome emailing to juniors
Applies on issued Junior cards
Processing applies on individual deposits
Sales of «piggy bank» services
Restoring communications on «piggy bank» services
«Piggy bank» sales via Privat24
«Piggy bank» sales via self-service terminal network
«Piggy bank» sales via ATMs
Card usage manual for customers informing on their departure abroad
Card usage manual for customers making card payments abroad
Email-information on services / products to customers who have not received first letter
Evaluating operator performance
Event: Privat24 shopcart of non-paid payments
Event: boosting Privat24 registration
PUSH notifications via mobile application Privat24 (except VIP and Junior customers)
Attraction of entrepreneur, using PrivatBank products, for opening current account.
Boosting customer who visited interface
Calling customer who sends payments from other banks